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AXA banks on customer-centric motto to grow its business

And in line with that vision is the big shift to data analytics and online ops by France's largest insurer

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Mr Laurent Josi says that in a year from now, instead of having paper-based interaction, "what you would like is to have access to the portfolio and be able to make the follow-up claims online".

Singapore

DIGITISING the business of insurance is "the biggest revolution" insurers have yet to face, says AXA Asia's new chief Jean-Louis Laurent Josi, noting that the transition will be a game changer in many ways - from customer interaction to consumer segmentation and risk assessment

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