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Skills reboot at DBS running well apace

Monday, November 14, 2016 - 05:50

Mr Gledhill says the "contact us" button was a stupid button.

Ms Lee says the number of branches will be reduced over time as more customers turn to mobile banking and the number of cash transactions fall.


TRY this prediction on for size: in five years' time, half of auditing work will be automated, and another 40 per cent will be powered by machine learning.

"The 10 per cent - you just need a human there to take responsibility for what's happening," said Jimmy Ng, head of

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