You are here

Tablet-toting employees replace tellers as banks in US go digital

Number of tellers in Washington area down by some 50% in 10 years, outpacing 17 per cent drop nationally

BT_20160411_CPTELLER11_2215275.jpg
Wells Fargo's high-tech branch model is being replicated by the Washington area banks, leading to a shift in the number and types of employees.

Washington

WHEN Wells Fargo opened its first high-tech branch three years ago in Washington's NoMa neighbourhood, it did away with desks and replaced traditional counters with large touchscreen ATMs. Also gone from its location were tellers.

Instead, the 1,000-square-foot branch

sentifi.com

Market voices on:

Powered by GET.comGetCom