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Going postal with missed delivery? SingPost may soothe angst with locker rental service

Wednesday, July 27, 2016 - 09:39
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Singapore Post (SingPost) on Wednesday introduced the country's first open parcel locker service.

SINGAPORE Post (SingPost) on Wednesday introduced the country's first open parcel locker service. This will allow retailers and consumers to rent a locker to deliver and receive parcels, addressing the common hassle of missing the deliveryman, or in arranging meet-ups for Carousell transactions.

"The service provides an innovative last mile delivery option to blogshop owners, marketplace sellers and consumers," Singapore's postal service said

A seller can now rent a SingPost locker, known as POPStation locker, at a location agreed with the buyer. The seller can drop off the parcel directly to the POPStation locker without having to arrange for courier delivery or meeting up with the buyer. The buyer will be notified and can collect the parcel any time within the rental period.

Users can rent from about 140 POPStation locations island-wide, including commercial and neighbourhood areas such as Housing & Development Board shopping complexes, community centres and clubs, post offices and tertiary institutions.

Lim Ann Nee, senior-vice president, SP Parcels, SingPost, said: "Since the inception of POPStation, we have seen how smart lockers have given retailers and consumers parcel delivery flexibility that caters to today's busy lifestyles. We welcome the Singapore government's federated locker system initiative to ease last mile delivery challenges for small parcels."

"Opening up our POPStation for rent encourages the development of a sharing economy," added Ms Lim.

SingPost ran a one-month trial with online marketplaces and blogshops on this locker-rental service. During the trial, about 50 per cent of these parcels were delivered outside of office hours, with a 100 per cent collection rate. Close to 90 per cent of the parcels were collected the next day.

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