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Click-&-collect shopping can be a headache

Often wrong items are received, orders are cancelled as stocks run out, or there's no alert when orders are ready

Kmart says that it's working to build strong connections between digital and in-store shopping.


RETAILERS this holiday season have been aggressively trumpeting "click-and-collect" shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order online and pick it up within hours at a counter in a store.

But so