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A lesson in customer service

ACS (Independent) has successfully adapted the Business Excellence framework to serve the needs of its students.
Friday, October 31, 2014 - 05:50
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ACS(I)'s senior administration actively oversees the development and implementation of a holistic education for all its students
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'Using the SQA framework, the school has analysed our structures, systems and processes while keeping in sight our mission of being stewards of young lives.' - Winston Hodge, principal, ACS (Independent)

CUSTOMER focus may be a trait more associated with for-profit companies rather than educational institutions, but at Anglo-Chinese School (Independent) or ACS(I), providing excellent service to its students is a key part of its mission.

In this regard, the secondary school's senior