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Closing the hospitality sector's middle-management gap

Prof Jones said hospitality business graduates need to be goal- and action-oriented individuals.

MEMBERS of Gen Y are an impatient lot. They want to get to that top rung of the career ladder, and if that doesn't happen in a hurry, they leave the industry.

This is exactly what is happening in the hospitality business, leaving a gap in its middle-management level. Filling that gap is