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Halting slide in retail satisfaction

The industry scored better in the latest Customer Satisfaction Index of Singapore amid the manpower crunch and rising costs.

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While "SALE" signs and steep discounts can draw more shoppers into stores, price promotions are becoming increasingly inadequate in keeping customers happy and eager to return.

STILL battling the challenges of a manpower crunch, online competition and rising rents, retailers here may at least take comfort in the fact that last year's slide in their customers' satisfaction levels appears to have been arrested.

The latest Customer Satisfaction Index of Singapore (

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