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Healthy competition behind banks' improved performances

Sector's CSISG score rises 4.1% to 72.2 points in 2014 - its highest in the index's eight years
Tuesday, April 28, 2015 - 05:50
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Last year's top-ranked bank in terms of customer satisfaction, DBS, also saw a significant 5.4 per cent jump in its score to 75.8.

HAVING a range of choices when it comes to where, when and how to bank hasn't always led to happier banking experiences for the Singapore customer. But that choice - which necessarily implies competition for the banks - last year led the banking sector to attain a record level of customer