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Keeping customers satisfied as the labour crunch bites

Latest Customer Satisfaction Index of Singapore shows 6.5% fall in F&B sector's score and 7.3% drop in tourism sector's score.

FIVE years since the government first rolled out measures to slow the inflow of foreign workers, tales of restaurant and hotel operators struggling to find sufficient manpower in Singapore are growing old, but no less common. However, the effects of the labour crunch on their customers'