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The Changi Airport way

CHANGI Airport has rolled out several new initiatives to provide passengers with a memorable Changi experience for enhancing customer satisfaction. It saw a marked increase in its customer satisfaction score at 81.4 points, up 6.28 points or 8.4 per cent.

Greeting passengers at Terminal 1 is a new Early Check-in Lounge, which allows passengers the option to check in early, up to 24 hours before their flight departs. Passengers also have the option to check in using the new self- service kiosks at Terminals 2 and 3. Nine in 10 passengers surveyed welcomed this new facility. Says Tan Lye Teck, executive vice-president for airport management, Changi Airport Group: "The score that we have achieved this year is a great encouragement to the 50,000-strong airport community and a strong endorsement of their efforts by passengers and visitors to Changi Airport. We will continue to work with all our partners to identify where we can improve so that we do even better to deliver a great experience for passengers and airport users every time they visit us."