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What's in store for SMEs in 2016?

A challenging environment of rising costs, a manpower crunch and greater competition will continue to beset companies.

Leveraging automation and training staff are among the key practices companies will continue to use as they expand their efforts to lower costs.
A customer at a restaurant ordering food by tapping on the item displayed on a tablet. A recent survey found that SMEs are embracing technology and innovation to improve productivity.

IT HAS been five years since the government announced its long-term economic strategy of improving productivity in Singapore. Latest figures from the Ministry of Manpower show that the Republic's employment numbers are falling, in line with the current economic restructuring, but part of that transition towards a manpower-lean economy driven by productivity is still stuck in reverse.

Despite governmental efforts to boost productivity growth, the Ministry of Manpower (MOM) figures showed that labour productivity has fallen for the third consecutive six-month period with the manufacturing, services and construction industries struggling to rise to the challenge of a tighter labour supply.

Singapore's overall productivity growth "is not likely to see a significant uplift this year", noted the MOM, which projected that "some consolidation and exit of less-productive businesses is also expected" as the economy restructures.

A recent SBF-DP SME Index showing that small and medium-sized enterprise (SME) optimism hit a three- year low in the second quarter indicates that high business costs and the manpower crunch, along with greater competition, rapid technological advances and more demanding customers, may even have exacerbated SMEs' worries during the course of this year.

The key question on the minds of many SME executives, then, is what lies ahead for 2016 and how to succeed in such a challenging environment.


Finding staff and managing a multi- generational workforce will continue to be a challenge in the year ahead, as the government has said it will still limit the hiring of foreign workers. SMEs look set to embrace new HR and hiring models in 2016, however, to help alleviate the shortage of talent.

The trend towards hiring freelancers and contract workers both domestically and overseas to support business in Singapore looks set to grow, as it can enable organisations to meet manpower needs, reduce cost pressures and increase flexibility.

Some SMEs have hired staff overseas in locations such as the Philippines or Vietnam to support their businesses in Singapore while others are reaching out to organisations such as oDesk or for outsourced support for everything from website development to graphic design.

Human resources (HR) departments will also put more effort into upgrading their capabilities in the year ahead so that they can attract, engage and retain talent better.

Along with building a talent pipeline to prepare for growth, SMEs are working to strengthen their talent management capability, understand the career aspirations of today's workforce and develop more creative ways to reward good performance such as profit sharing or support for employees' further studies.

More companies may also follow the lead of innovators such as Yang Kee, which has set up an in-house training academy, increased automation and established facilities such as childcare services in order to increase productivity and retain staff.


From rent to salaries, cost increases for SMEs in Singapore are seemingly relentless and SMEs can expect the trend of rising costs to continue in 2016.

SMEs are looking intensely at all parts of their operations as they focus on how to squeeze costs for everything from postage and paper to laptops and salaries, and that focus is likely to grow over the coming year.

Training staff and leveraging automation are among the key practices companies will continue to use to reduce the costs for office space and staff as they expand their efforts to lower costs.

An increasing number of SMEs may well take advantage of the trends to let staff work remotely as part of the efforts to reduce rent and use cloud-based technology solutions for services ranging from accounting to office software to reduce technology costs.

Companies are likely to participate in workshops that help them identify opportunities to further reduce costs as well as to participate in programmes run by non-profits such as the Workforce Advancement Federation or ASME (Association of Small and Medium Enterprises).


The relentless focus on productivity, as well as manpower constraints, have compelled companies to automate and to use technology better.

SMEs by and large need to master mobile, analytics and cloud computing in order to gain a competitive edge in an overcrowded industry and successfully deliver what customers are seeking.

Through adopting technology and making it fit for purpose, SMEs can boost innovation, strengthen customer interactions, improve their business' agility and competitiveness and develop a reliable and unique relationship with their markets.

Being able to leverage technology and build innovation successfully will also help SMEs bridge the gap between venture creation and knowledge creation. This will also help them to accelerate the conversion of ideas to market-ready enterprises.

The government has supported these initiatives in recent years with grants such as the Productivity and Innovation Credit (PIC), Capability Development Grants (CDG) and the SkillsFuture Earn and Learn Programme, which provide funds for SMEs to install new technology to increase productivity and train their staff.

These programmes are likely to continue into 2016 and beyond, and more programmes may be on the way.

A recent DP Info SME Development Survey found that a growing number of SMEs are indeed embracing technology and innovation to improve productivity, and about 50 per cent also plan to use technology to increase production capacity.

From sushi-making machines and self-service ordering in restaurants to courier service automation such as Rocketuncle and advertising increasingly moving to social media, technology is already making an impact and more technology solutions will be implemented during the next year.


Along with growing their business domestically, SMEs are increasingly expanding their businesses overseas and will have even more opportunities to do so in 2016.

The establishment of the Asean Economic Community (AEC) at the end of 2015, which is intended to make it cheaper and easier to do business in the region, is likely to accelerate the trend as it makes regional expansion easier. Business operations can, for example, be structured to use the region as an integrated production base.

That growth would build on both existing internationalisation by SMEs - DP Info found that more than half of SMEs already generate revenue from overseas - and on government support for overseas expansion through initiatives such as the Double Tax Deduction for Internationalization and the Market Readiness Assistance schemes.


When leading nations and businesses seem to be falling behind in sectors where they were once the dominant players, there is a clear recognition that the status quo cannot be maintained.

How does leadership create a work environment and work-life balance that will not only survive a crisis but capitalise on today's frequent and disruptive changes?

The answer is Change. SMEs need to embrace change and this has to start today.

SMEs need to be innovative and forward-looking in order to cope with challenges as well as to succeed in the domestic and regional markets. They will need to introduce new strategies to strengthen their value proposition and remain attractive as an employer.

Amid a weaker global economy and a leaner workforce, there are government initiatives in place to help companies move towards higher skills, innovation and productivity.

An example of this is the recent announcement by Prime Minister Lee Hsien Loong about setting up a new committee on "The Future Economy". The committee looks at how Singapore can continue creating opportunities and help workers and businesses adapt amid a weaker economy and a leaner workforce. Chaired by Finance Minister Heng Swee Kiat, the committee reviews and revises policy measures that have been in place since 2010.

Better utilisation of incentives, more pathways for expansion and partnerships and schemes that nudge SMEs to internationalise will attract and retain competitive talent. These will be the promising new leaders capable of taking enterprises into the next era of growth.

The writer is head of enterprise at KPMG in Singapore. The views expressed are his own.

This article first appeared in The SME Magazine, which is distributed with The Business Times.