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At the top of its game

After more than 40 years, Shangri-La Hotel Singapore continues to reinvent itself to thrive amid challenging conditions.
Tuesday, March 17, 2015 - 05:50
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To maintain its service standards, Shangri-La focuses on its talent management and development efforts, says Mr Klauser (above).
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To maintain its service standards, Shangri-La focuses on its talent management and development efforts, says Mr Klauser

FACED with a tight labour market, Singapore's Shangri-La Hotel has strengthened its human resource and productivity initiatives in an effort to keep ahead of its rivals in the fiercely competitive high-end hospitality sector.

"The tightened labour market and consequently rising labour