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Facebook opens Messenger app to chatbots

It aims to usher in new era of customer service by bringing users, businesses together

"We're conversational creatures," Facebook's VP of messaging David Marcus says of chat. "That's the way we're wired. As a result, it's probably the most natural interface there is."

San Francisco

TO browse for a pair of brown loafers on Facebook Messenger, you can now text a message to the service to begin a conversation with the mobile shopping startup Spring. Spring will ask you for a preferred price range for the shoes and show a smattering of what it thinks you

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