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Facebook opens Messenger app to chatbots

It aims to usher in new era of customer service by bringing users, businesses together

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"We're conversational creatures," Facebook's VP of messaging David Marcus says of chat. "That's the way we're wired. As a result, it's probably the most natural interface there is."

San Francisco

TO browse for a pair of brown loafers on Facebook Messenger, you can now text a message to the service to begin a conversation with the mobile shopping startup Spring. Spring will ask you for a preferred price range for the shoes and show a smattering of what it thinks you

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