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CAR SAFETY LAPSES

GM's top executives, staff scour social media seeking car defects

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Mr Ammann (above) and chief executive officer Mary Barra even call some customers to get their feedback.

New York

AMID the worst safety-defect crisis in its history, General Motors Co executives and staff have taken to social media to find customer complaints and identify quality issues long before they become a crisis.

GM, which faces lawsuits for dragging its feet before recalling a

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