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Jetstar Asia partners SATS to improve customer experience inflight, on the ground

Tuesday, July 11, 2017 - 16:07

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JETSTAR Asia has signed Singapore's airline caterer SATS Limited on for its inflight services, while extending their ground-handling agreement for another three years.

JETSTAR Asia has signed Singapore's airline caterer SATS Limited on for its inflight services, while extending their ground-handling agreement for another three years.

In a release on Tuesday, the budget carrier said that starting Aug 1, SATS will supply catering and catering logistics on board all its 18 aircraft. Jetstar Asia flies more than 600 flights a week.

This means that passengers will have wider meal options. There will also be seasonal menus onboard all Jetstar Asia flights. Customers will also benefit from cross-promotional products between food and beverage and duty-free goods on board.

In addition, Jetstar Asia has renewed the existing ground handling agreement with SATS for three years.

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The airline will also be introducing roving customer support teams in the coming months to help passengers who are checking in.

These Airport Customer Experience (ACE) teams will be equipped with iPads that are installed with the Max Airport application, allowing them to assist customers with document checks and the purchase of add-on items such as extra luggage.

Jetstar Asia also said that with its parent company Jetstar, it is the first permanent adopter of Changi Airport's self-serve options. In May, it concentrated all its Changi Airport counters to Terminal 1, and the parent group has doubled its footprint at the check-in area. Taking up two rows, Jetstar's check-in area includes 30 brand new self-service check-in kiosks and 20 automated bag drops.

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