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SIA to honour hundreds of business class tickets sold at economy fares in Australia
SINGAPORE Airlines (SIA) will honour the hundreds of business class tickets sold at economy class fares in Australia, so as to avoid disrupting travel plans for its passengers.
Some 400 passengers were booked on these fares, with about 1,200 flight segments involved.
According to previous reports, this was for flights between Australia and Asia, as well as to Europe.
This comes after the airline initially said that affected passengers would either have to fly economy, seek a refund or pay the fare difference to retain their business class fare.
In a statement on Monday, the airline said: "Singapore Airlines was alerted on Nov 29 to an issue which saw business class bookings able to be made at an outdated economy class fare level. This was due to a booking sub-class recently being reassigned from economy class to business class. Corrective action was immediately taken to address the issue."
The carrier, which apologised for inconvenience caused, said it would be contacting affected customers and travel agents to inform them.
"Investigations continue to be carried out to determine the root cause of this issue," SIA added.