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Use of chargebacks to resolve disputes rising in travel industry

But observers frown on bad-faith practices, which increase long term costs

Washington

FOR better or worse, travellers are turning to a last-ditch tactic to resolve their disagreements with airlines, car-rental companies or hotels: instigating credit-card disputes.

Chargebacks are on the rise in travel. A chargeback voids a credit-card transaction by

sentifi.com

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