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Tech revolution in the workplace

A landmark 2013 study by University of Oxford researchers Michael Osborne and Carl Benedikt Frey had highlighted risks to the availability of future low-skilled jobs given technological change. The two researchers were among others who published a 156-page Citi GPS report, "Technology at Work v2.0", in January 2016. Below are excerpts from the report highlighting how automation might impact the restaurant, call centre, medicine and warehouse sectors.

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AT A TAP: Starbucks' "Recall, Mobile Order & Pay" allows customers to choose a store from a map view, browse, select, and customise beverage and food items, view the estimated timeframe the order will be ready, and pre-pay for his or her order.
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SPEEDIER: Kiva robots have significantly reduced the order processing time from 1.5 hours to as fast as 13 minutes.

Substituting staff in restaurants

IN the restaurant sector, technology influences are being seen across three main areas: digital ordering, loyalty, and labour.

While most operators play down the near-term opportunity for tech-related labour savings, rising minimum