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Airlines put AI on the frontline of customer service

It's not just technology companies that are putting artificial intelligence (AI) first these days. AI is becoming the new self-service and...

Thailand tourism confidence holds steady: survey

Tourism operators expect business as usual in the third quarter

Engaging tomorrow’s customers: The opportunity in ASEAN

ASEAN is coming of age. Sixty per cent of the ASEAN population today is under 35 years old. The region is only behind China and India for having...

Southeast Asian beauty buyers turning to influencers over celebrities for guidance

Southeast Asian shoppers are increasingly turning to social media influencers, especially those on Instagram, for their beauty tips. 

Hot weather to feed Thailand F&B sales in second half

Nomura research analysts are banking on climate-related challenges to meat and vegetable supply to push prices up.

Online grocery sales in Asia to rocket; market share in SEA remains small

The market share of online grocery sales in Southeast Asia is expected to remain small despite these markets seeing some of the fastest growth...

Tourists may skip Thailand as baht makes gains: Report

Tourist arrivals were up by just 1.6 per cent on the year prior in the first five months of 2019.

Digital is the key to success in ASEAN banking

A discussion over the global economic outlook usually revolves around the likes of the US, Europe, Japan, China and India. But another economic...

Maturing Thai mobile market raises risks for telcos

Thai telecom operators are likely to continue to face pressure on mobile-service revenues, beset by slowing growth in data revenue.