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Glossy finish, but basics lacking in mobile-banking services here (Amended)

Forrester Research: 4 banks' services for banking on the go fail to offer fraud reporting and score poorly on cross-selling

Published Tue, Jun 23, 2015 · 09:50 PM
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Singapore

SINGAPORE banks may have put the proverbial cart before the horse when it comes to mobile banking.

The lenders have been offering some innovative services for mobile banking, but seem to have fallen short on basic services such as fraud reporting through the banks' mobile application. They also score poorly on cross-selling through apps.

These shortcomings were highlighted …

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Digital banking

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