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HSBC apologises for online banking outage, says customers will not "lose out"

HSBC Holdings Plc will be one of the worst performers among European banks this year as waning growth in emerging markets more than doubles the bank's bad loans in Asia, according to analysts at JPMorgan Chase & Co.

[LONDON] HSBC said on Tuesday that customers affected by a blackout on its personal banking online services will not "lose out", as technical problems suffered by Europe's biggest bank run into a second day.

In a statement apologising for the faults, first reported on Monday, a spokesman said: "We are currently experiencing issues with our Online and Mobile banking. Personal Mobile banking is working but due to high demand customers may experience delays."

Business customers can still access online and mobile banking services, the bank said, but both were running at significantly reduced capacity following the outage.

The bank has not estimated when full service will resume but said its teams were working "non-stop" to restore the services and regular updates will be provided. "We will ensure customers do not lose out as a result of this issue," the spokesman said.


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