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RBS shows banks' tech nightmare as Scottish branches spur delay

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"The time it takes to do some of these major steps of recreating all of the systems of our bank into the new bank, I haven't seen anything this complicated anywhere before," says Mr McEwan.

London

WHEN Royal Bank of Scotland Group Plc (RBS) agreed to sell Williams & Glyn in 2009, it hoped to do so within months. Almost seven years later, it's still struggling to divest the unit, with a tangled web of technology causing six branches scattered across its home country to...

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