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Support for customer flows helped Citi in Swiss franc fiasco

Bank is focusing on servicing customers with cross-border needs; setting clear targets internally

"A lot of people are confusing price and value. They are buying something because the price goes up," says Mr Dewilde.


A WILLINGNESS to service customer flows meant Citi recovered somewhat from its losses after the surprise unpegging of the Swiss franc against the euro, said Patrick Dewilde, the global bank's Asia-Pacific head of markets and securities services.

In an interview where he...

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