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Tech failures, risk aversion: a lesson in ING's digital transformation

Its compliance and technology shortcomings suggest a firm that's in such a hurry to embrace digitalisation that it's paid too little attention to basic business practices

Under Mr Hamers, ING put cutting-edge fintech in the hands of its customers. The bank, for instance, evaluates loans for small businesses in France, Italy and Spain in just 10 minutes using algorithms.


SINCE taking charge of ING Groep NV in 2013, chief executive officer Ralph Hamers has laboured to make it the most digitally advanced lender in Europe. His motto: disrupt yourself before a competitor does it first.

It's safe to say the tumult at ING during the last few...

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