Building points of access

WHEN Joey Chang hands out his namecard, he is invariably greeted with a gasp of recognition first, and then effusive thanks.

"Whether they're corporate executives, taxi drivers, or car mechanics, they always say: 'Ah, you work for that machine thing! Thank you, paying my bills is much easier now'," says the founder and CEO of AXS.

Established in 2000, AXS is known best for its ubiquitous self-service terminals, which allow customers to perform a variety of transactions on the go. These include paying credit card bills or traffic fines, booking and collecting movie tickets, or even renewing dog licences.

"Customers really appreciate the convenience - especially the older ones who remember the days…