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Making the best use of technology and size

Chan Kong Leong, CEO of Suntec Reit's manager, touts the sprawling complex's potential to be a community hub, with technology's aid.

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Mr Chan says that the retail industry - from landlords to retailers - has not been moving quickly enough to restructure business processes in the face of technological upheaval.

MANY forgetful drivers may well have wished for a GPS device when trawling Suntec City's massive carpark for their vehicles.

But Chan Kong Leong, the chief executive of ARA Trust Management (Suntec), believes Suntec's size is also its biggest asset.

The sprawling complex -...

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