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Singapore bank branch closures lead customers to rivals: Bain

The Republic had second lowest branch density among 21 countries in 2015

Bain consultancy said that OCBC Bank was the Singapore bank with the highest "net promoter score", a metric it uses to gauge customer loyalty.


SINGAPORE had the second lowest number of commercial bank branches per 100,000 adults among 21 countries last year, fewer than Malaysia's and above only China's rate, management consultancy Bain said in a report on Friday that looked at customer loyalty in retail banking....

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