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Infocomm sector sees rise in customer satisfaction

Meanwhile, retail industry's adoption of digital channels seems to be paying off

Customers who frequented self-checkout counters in supermarkets expressed greater satisfaction levels compared to those who used cashier counters.


CUSTOMER satisfaction in Singapore's info-communications sector has improved on a year to year basis while the retail sector approximated its previous year's score.

Nonetheless, efforts by the retail sector to adopt digital channels seem to have paid off, with consumers...

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