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Web retailers reap rewards of pre-holiday planning

STEPPIN' UP: Workers for Amazon packing items in a California centre last November. The Web retail giant hired extra workers and opened new distribution centres to cope with the holiday rush.

San Francisco

AMAZON.COM and other Web retailers sold more products than ever this holiday season, boosted by early promotions and investments in delivery systems that helped sidestep the widespread shipping snags of 2013.


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