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Highest customer satisfaction levels recorded in 2016

Increase driven by better performance in finance & insurance and healthcare sectors

Existing staff can look forward to more upgrading opportunities, especially those who wish to pursue certification programmes.


SINGAPORE registered its highest recorded customer satisfaction level last year at 71.8 points, up 1.69 points from a year ago.

The uptick was driven by improvements in the finance & insurance and healthcare sectors, said the Institute of Service Excellence (ISE) on...

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