THE success of any initiative requires pioneers, catalysts and supporters. The Business Excellence (BE) initiative has been well supported by a community of passionate BE practitioners and...

WHEN it comes to training her employees, Greenpac founder and CEO Susan Chong is not afraid to lead from the front. Even as she spent the last 12 years building up one of the region's leading...

THE ability to plan effectively is key to the success of Nestle's factory in Jurong, the Swiss company's best performer among its eight manufacturing facilities in Singapore and Malaysia...

AS THE entity that oversees the customer touch points for the retail network of one of Singapore's largest banks, UOB Group Channels has made it its mission to deliver a superior customer...

WHEN OCBC Bank realised that almost nine out of 10 of its customers start a relationship with them by opening an account, it launched a new intelligent account opening system in 2011 to make the...

CUSTOMER focus may be a trait more associated with for-profit companies rather than educational institutions, but at Anglo-Chinese School (Independent) or ACS(I), providing excellent service to...

WHEN the old National Stadium had to be demolished, a new place had to be found to host the annual National Day Parade.

AMONG DSTA's numerous projects that make creative use of land space are the Floating Platform, the Multi-Mission Range Complex (MMRC) and the Underground Ammunition Facility (UAF)....

AS Singapore's key research and development arm, the Agency for Science, Technology and Research (A*Star) takes innovation very seriously....

AS AN organisation, A*Star has put in place numerous systems that aim to cultivate innovation in its staff. These include comprehensive induction and development programmes, staff engagement...