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A lesson in customer service

ACS (Independent) has successfully adapted the Business Excellence framework to serve the needs of its students.

ACS(I)'s senior administration actively oversees the development and implementation of a holistic education for all its students

'Using the SQA framework, the school has analysed our structures, systems and processes while keeping in sight our mission of being stewards of young lives.' - Winston Hodge, principal, ACS (Independent)

CUSTOMER focus may be a trait more associated with for-profit companies rather than educational institutions, but at Anglo-Chinese School (Independent) or ACS(I), providing excellent service to its students is a key part of its mission.

In this regard, the secondary school's senior...

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