AN interesting finding of the annual CSISG study is that consumers here are increasingly taking to online channels as well as self-ordering kiosks, and those who are doing so are enjoying greater...

ALMOST half of the current banking customers are willing to try using the new digital banks which will operate entirely online without any physical bank branches. The survey of the finance and...

WHILE some people may think that service performance in Singapore is not up to the mark, a national survey actually shows that customer satisfaction has hit a new high in the country. Importantly...

BUDGET airline customers are more likely to repurchase tickets from them compared to those flying with full-service carriers.

WITH the increased adoption of fast-food self-ordering kiosks, overall satisfaction levels of customers that frequent these kiosks was observed to be as high as those who place their orders via...

BANKS here are rethinking the branch concept as they seek to grow their business. They are seeking to create more conversations with their customers as they find that clients who have a multi-...

IN an interesting new development showing the benefits of providing online shopping services on top of the in-store experience, local department stores offering digital platforms to customers have...

GOING digital in a big and convincing way offers businesses a great opportunity to modernise their operations to increase the level of customer satisfaction with the products and services being...

THE CSISG 2017 first quarter survey results put the info-communications sector's score at 69.6 points, an increase of 1.10 points from a year ago, a statistically significant improvement from...

BUSINESSES must continue to keep on making efforts to raise customer satisfaction as this is important for them and the overall health of the Singapore economy, says Neeta Lachmandas, executive...