BUDGET airline customers are more likely to repurchase tickets from them compared to those flying with full-service carriers.

WITH the increased adoption of fast-food self-ordering kiosks, overall satisfaction levels of customers that frequent these kiosks was observed to be as high as those who place their orders via...

BANKS here are rethinking the branch concept as they seek to grow their business. They are seeking to create more conversations with their customers as they find that clients who have a multi-...

IN an interesting new development showing the benefits of providing online shopping services on top of the in-store experience, local department stores offering digital platforms to customers have...

GOING digital in a big and convincing way offers businesses a great opportunity to modernise their operations to increase the level of customer satisfaction with the products and services being...

THE CSISG 2017 first quarter survey results put the info-communications sector's score at 69.6 points, an increase of 1.10 points from a year ago, a statistically significant improvement from...

BUSINESSES must continue to keep on making efforts to raise customer satisfaction as this is important for them and the overall health of the Singapore economy, says Neeta Lachmandas, executive...

IN A significantly positive development for the Singapore economy, customer satisfaction has hit an all-time high in the country. This is despite the complaints over slips in customer service that...

CONTRIBUTING to the overall improvement in service standards witnessed in the Singapore economy last year has been the customer-centric approach increasingly being adopted by businesses and other...

CUSTOMER satisfaction rose for Singapore's food & beverage (F&B) and tourism sectors in the third quarter of this year, driven by increases in perceived quality and perceived value....