You are here

Early warning system for companies

The CSISG not only benchmarks companies but also helps them take proactive action to head off potential problems.

"CSISG data shows that satisfaction will spur repeat purchases and a higher price tolerance. This, in turn, will result in higher profitability in the medium to long term for companies that excel in customer satisfaction." - Ms Lachmandas

AS customers' needs and expectations of the various services they consume are constantly evolving, businesses need to track the changing tastes and desires carefully as they endeavour to achieve higher service levels.

At the same time effort needs to be made to make Singapore companies...

Market voices on: