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Engaging the public to rebuild trust

According to the Q2, 2015 Customer Satisfaction Index of Singapore (CSISG), taxi services, public buses and MRT trains all showed an improvement of around 2 per cent in their customer satisfaction scores.

AFTER a series of high-profile breakdowns on Singapore's train network earlier this year, commuters were understandably upset with public transport operators here.

Yet, in the quarter before the massive July 7 disruption of the North-South and East-West lines that left some 250,000...

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