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Giving telco customers more choices

While the infocomm sector saw its satisfaction score improve, bringing in more players will significantly boost that rating.

A new telco player will invigorate the market if it brings to the table innovative services and more competitive offerings for end-users, said IDA, which last week opened the door for a fourth telco by announcing a 60 per cent discount on the starting bid price for 60 Megahertz of spectrum for a new mobile network operator.

KEENER competition in the infocomm sector, fostered by a more crowded market, will significantly boost customer satisfaction levels, the latest Customer Satisfaction Index of Singapore (CSISG) has found.

"In the infocomm sector, satisfaction levels are very closely tied to the product or...