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McDonald's tops the fast-food field with record score

The key, says its Singapore MD, lies in understanding changing customer preference to provide better service

"This (manpower crunch) is a very real issue as people are our most important asset," says Mr Hunghanfoo, citing Ray Kroc's famous "none of us is as good as all of us".

"Our business is never just about providing quick meals. It's always been about you - your tastes, your lifestyle, your choices. And we'd like to keep it that way, with you lovin' every moment of it."

McDonald's Singapore seems to be walking the walk. Because customers here are lovin' it...

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