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Restaurants and hotels fall short on satisfying tourists

They rate restaurants and hotels differently from locals, ISES findings show

The quality of food mattered most for local patrons of Singapore's restaurants, followed by staff responsiveness and the order process. Tourists were more sensitive to aspects like how timely and accurate the bill was and the cleanliness of the restaurant.

VISITORS to Singapore were far less satisfied with its food and tourism offerings in 2014 than they were a year earlier. And if businesses want to figure out how to stem the slide in satisfaction, they could do worse than look to the factors their foreign customers prize most about their...

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