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Focused on customers

Ms Tham: "Customer satisfaction is of paramount importance to us. We will strive to further improve on the high level of customer satisfaction expected from us."

SME100 award winner Supermec Private Limited is a leading provider of a wide range of explosion-proof products that meet the stringent safety requirements of the oil and gas, petrochemical, marine and pharmaceutical industries. Its explosion-proof products include junction boxes, distribution panels, control stations, conduit housings, lighting fixtures, glands, plugs and sockets.

The company says that all its products are compliant with the European directives related to potentially explosive atmospheres such as European ATEX (new directive 2014/34/EU) as well as the IECEx (International Electrotechnical Commission System for Certification to Standards Relating to Equipment for Use in Explosive Atmospheres) standards.

Set up in 1977 and headquartered in Singapore, Supermec has established a good track record and strong presence in the Asia-Pacific region, the Middle East and Europe.

"I am proud that our company is a winner of the SME100 Award. It is a true honour, and it is a testament to Supermec having achieved recognition for its services by the industries it serves. The many years of hard work of my team in building up the company has been rewarded," says Tham Sow Chee Kellin, the firm's managing director. Winning the SME100 Award will enhance the company's value and competitive edge. It will also deepen the commitments by its team to the company to maintain its high standards.

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"Customer satisfaction is of paramount importance to us. We will strive to further improve on the high level of customer satisfaction expected from us. This achievement will spur us to continually adopt an innovative approach in our business expansion, which is necessary in this competitive market," she adds.

"One of the factors contributing to our winning of this award is that a key value of Supermec is to stay customer-focused. We constantly educate, reinforce and remind all our staff that for the company to achieve business excellence, we must have a customer-focused mindset.

"The other factor is that all along, the company recognises that in order to stay competitive we must have a smart workforce that is ready to be innovative in providing customers with solutions that meet their needs."

She says that as Supermec has grown into a reliable manufacturer of explosion-proof products, its businesses are also expanding to new territories such as the Russian and European markets.

"Our explosion-proof products have been given by EAC certification which will allow us to market our products in Russia and other European territories that require the EAC Certificate.

"Supermec is ready with EAC certification as targeted in our business expansion plan," she adds.