The Business Times

Closing the hospitality sector's middle-management gap

Published Tue, Dec 8, 2015 · 09:50 PM
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MEMBERS of Gen Y are an impatient lot. They want to get to that top rung of the career ladder, and if that doesn't happen in a hurry, they leave the industry.

This is exactly what is happening in the hospitality business, leaving a gap in its middle-management level. Filling that gap is the way to ensure higher levels of satisfaction among customers of businesses in the food-and-beverage (F&B) and hotel sectors, said David Jones, programme director of hospitality business at the Singapore Institute of Technology (SIT).

"Gen Y expects things to happen very fast and that is why a good percentage of them leave the hospitality business. The result is that we are having a shortage of middle management in F&B and hotels," he said, in reference to the generation born between the early 80s and the early 2000s.

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