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Creating a happy workplace

Royal Plaza on Scotts has introduced a series of innovative measures to keep its employees happy and motivated.

Published Wed, Nov 19, 2014 · 09:50 PM
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TO ensure that it delivers a level of service befitting one of Singapore's leading hotels, Royal Plaza on Scotts has invested heavily in the development of its most critical resource: manpower.

To deal with the chronic labour crunch that has afflicted the hospitality sector, the hotel has introduced various innovative measures aimed at retaining employees and boosting productivity.

"Productivity is an area which we are working on, with the introduction of new technology and multi-skilling," said Patrick Fiat, chief experience officer of Royal Plaza on Scotts.

It has recruited some staff under its Women…

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