The Business Times

Keeping the workers happy

Holiday Inn Singapore Atrium's efforts to be more productive have helped make its staff more engaged and committed.

Published Wed, Nov 5, 2014 · 09:50 PM

AN innovative system at Holiday Inn Singapore Atrium has cut the amount of time it takes for an employee to collect and return his or her uniform by more than half, and also reduced the manpower required to dispense the outfits.

Using Radio Frequency Identification Device (RFID) technology, the distribution system at the 508-room property in downtown Singapore has freed up three employees in the uniform section that can now be deployed to other areas in the hotel.

In another initiative, employees from the security department and bell desk are trained to cover each other's duties. Any gain resulting from this cross training is passed on to the employees in terms of wage adjustment.

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