CUSTOMERS can be a pain. I'm sure you know that already. They fall into several categories. At the top, the most desirable customer is the company (or individual) that has clear levels of command...
HAVE you ever been told you are a bad employee? I don't mean about some specific issue, some small sin of commission or omission that was probably caused by forgetfulness.
TWO weeks ago, this column recommended rethinking who our suppliers are. It is also important to re-identify our competitors. Normally in business we see these as the companies which offer...