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TAKING HEART

Banks take steps to deliver inclusive service

They are training customer-facing staff on how to help customers with disabilities and making their branches more accessible.

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Deputy branch manager Heng Siew Pheng of UOB's Tampines branch with Disabled People's Association ambassador Margaret See at the launch of the Service Inclusiveness Programme this week.

Singapore

SINGAPORE banks are training their front-line staff to better serve bank customers with disabilities amid growing awareness of the daily difficulties they face.

"Many of us take for granted being able to walk into a bank to attend to our banking needs," said Janet Young,...

sentifi.com

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