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Strong corporate culture defines hiring and firing

When you hire, stop "interviewing" and try just chatting instead; when firing, let workers know they are still part of the family

People don't mind if you are grouchy, occasionally bad-tempered, melancholy or downright mean. They care about whether you are fair. Being fair is not easy. It means a balance between your needs and their abilities.

WHILE building Cerebos Pacific Ltd I was networking at an exceptionally boring drinks party. I met an interesting man who worked in Malaysia, had a background of innovation, had made profits and was likeable. Like all seasoned managers, I was wary of my liking him. It can be a trap, but liking...

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