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Choosing the next CEO - it's in the face

Aspiring CEOs need to be aware of the reliance by important stakeholders on facial cues and that they also need to manage their physical presentation.

The evidence of impact on analysts, media, and fundamentally, the bottom line, highlights that when firms have to proactively restore their damaged reputation following trust violations, boards have to go beyond assessing competence-related factors when picking the next CEO.

IN the US, Volkswagen has agreed to pay almost US$15 billion for cheating on its emissions tests; but beyond the hefty fines, firms which are embroiled in such trust-violation situations - big names such as Enron and Worldcom; and closer home, institutions such as National Kidney Foundation,...

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