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For a merger to succeed, don't forget the people

When communication with employees breaks down, it can make a deal look poorly planned and executed

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In a rush to secure a deal, there is a tendency for companies to lose sight of the human dimension, as observed from the unfolding of Grab's buyout of Uber's Southeast Asian business.

IN the exhilaration that comes with a merger and acquisition (M&A), especially one as significant as the recent Grab-Uber deal, it is easy for companies to focus on the headline numbers - the value, stake involved, costs, and the new market share.

But in a rush to secure the deal,...