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Four ways to change employee behaviour

Models of behaviour change are like sunglasses, each providing a different tint on how the world looks.

CHOOSE FOR ME: Behavioural economics teaches that people generally tend to go along with "default options".

WHEN it comes to changing people's behaviour, there is no shortage of things for managers to try. They can give suggestions, they can offer cash bonuses, they can yell. They can assign coaches, implement 360-degree feedback, or take employees on outdoor team-building excursions. They put up...