You are here

COMMENTARY

Missing human link in customer services proves to be a bane

ACCORDING to Accenture Strategy's latest Global Consumer Pulse Research, Singapore consumers say that it is becoming increasingly challenging to resolve issues by talking to a customer service person, even as companies are working to be more accessible.

As organisations invest in digital...

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to t.me/BizTimes